When the Bot Becomes the Boss: The Arrival of Workplace AI Agents
By Marcus Osei · 6 min read
AI
The glass-walled conference rooms at Salesforce Tower in San Francisco were recently buzzing with a specific kind of corporate energy.
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If 2023 was the year we learned to talk to machines, 2024 is the year we’re giving them the keys to the office.
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For the past eighteen months, most of us have used AI as a glorified search engine or a sensitive editor.
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AI agents break this cycle.
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This is what we call [the agentic shift](/news/the-agentic-shift-why-your-next-coworker-won-t-have-a-pulse), and it is fundamentally changing the texture of white-collar work.
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What changed? It isn't just that the models got smarter, though the release of Claude 3.5 Sonnet and GPT-4o certainly helped.